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FAQ

Plans

What kind of plans do you offer?

We currently offer the following plans:

BOR-Go Plans

  1. BOR-Go DIY Payroll;
  2. BOR-Go HR; and
  3. BOR-Go All-In-One

Back Office Remedies Plans

  1. Expert Payroll; and
  2. Expert Payroll + BOR-Go

Please refer to our pricing page for more details. https://www.bor-go.com/#pricing

How do I get started?

You can select a plan and sign up from here.

How does the 1-month free trial work?

We offer a 30-day free trial for all our plans listed above so you can have ample opportunity to thoroughly review our product. All free trial plans include up to 10 employees.

If you have more than 10 employees, you will be charged for the cost per additional employee(s) only. At the end of the 30-day trial, you will be charged for the following month in accordance with the plan and number of employees used in the trial period, unless you choose to modify or cancel your service as provided in the terms and conditions.

Can I switch plans?

Yes, you can switch plans at anytime. However, you will be charged for a new plan immediately. You have an option to select an effective date. So, we recommend you switch plans on the first day of the new payment cycle. There are no prorations or refunds for services once purchased. Also, please note there is a verification process for Back Office Remedies Plans. The process normally takes 1-3 business days. If you plan on upgrading to these plans please plan accordingly as to not disrupt your payroll cycle.

 

 

Can I create a custom Plan?

Please contact our sales department at 702-727-1219 or sales@backofficeremedies.com.

Is there an additional cost if I have employees in multiple states?

There is no additional cost for employees in multiple states.

How can I cancel my plan?

You can cancel anytime but make sure to cancel before the 28th day of your billing cycle or we may not be able to stop the automatic payment in time. To cancel your subscription, go to “Plan Info” located in the left menu bar, and click “Payment information tab”. Click “CANCEL SERVICE”. You will receive a confirmation email. Follow the directions to finalize the cancellation. You can access BOR-Go until the end of your billing cycle.

Do I still have access to my data after cancellation?

You have 30 days after cancellation to download any necessary data. Please be sure to download all your employee records, documents, and payroll reports within that time frame as additional fees will be charged for data requests following the 30 day period.

What about the payroll tax deposits after my cancellation?

We will remit any payroll taxes that we have already collected on your behalf.

Billing & Payment

Monthly subscription & additional employees

Monthly subscription & additional employees:

Monthly subscription fees will be charged to your credit card on file every month. Fees for adding additional employees will be charged immediately after your transaction.

Payroll, tax payments, and additional services:

For Back Office Remedies Plans, these expenses will be charged to your registered bank account via ACH upon payroll submission.

What payment methods do you accept?

Monthly subscription & additional employees:

We accept all major debit and credit cards including Visa, Mastercard, American Express and Discover.

Payroll and tax payment:

These items will generally be charged via ACH transactions; however, we also accept payment by credit card, subject to the following convenience fees:

Visa, Mastercard: 3.5% of your total transaction

American Express, Discover: 5% of your total transaction.

How do I add a payment method?

For a monthly subscription payment: Log in to your BOR-Go employer page and click your plan located under “plan info” on the left menu bar. Click “Payment information” then click “Add a credit/debit card”.

For payroll, tax and additional service fees: Go to “Payroll” > “Setting”. You can add your bank account information for ACH transactions.

How can I change my payment method?

Monthly subscription & additional service fee:

Add a new credit card you want to use. Click “Make default”.

For payroll, tax and additional service fees: Go to “Payroll” > “Setting”. You can add your bank account information for ACH transactions.

What happens if my payment doesn’t go through?

Monthly subscription:

You will not be able to use our system or your service request cannot be accepted.

Payroll, tax, and additional service fee:

Your payroll will not be processed. All payroll and taxes are pre-paid.

You will be charged immediately for additional employees.

You will be charged immediately for additional employees.

Can I get a refund if I reduce the number of employees in my company?

There are no refunds once employees are added for the month. The number of employees can be reduced the following billing cycle.

For example, you have 10 employees and you deactivate 1 of them during the month. The total amount you pay this month is the fee for 10 employees. You will only be charged for 9 employees the following month. Another example, you have 10 employees. You deactivate 1 employee and add 1 employee today. You are charged for the fee for 1 new employee today. So, the total amount you pay this month is the fee for 11 employees. And you will be charged for 10 employees in next month.

Payroll

How long does it take to process payroll?

For direct deposit & Self-print checks:

It takes 3 business days to process payroll.

  • Please submit your payroll/timecard by 3 pm (PST) three days prior to the payday.
  • Payroll funds must be available for ACH transfer to us no later than 10 am (PST) two days prior to the payday. We will process all ACH transactions two days prior to the pay date.

Receive negotiable physical paychecks one day before payday:

  • Please submit your payroll/timecards by 3 pm (PST) four days prior to the payday.
  • Please have the total invoiced amount available no later than 10 am (PST) three days prior to the payday. We will withdraw the funds three days prior to the pay date.

Do you accept express payroll processing?

If you have any special requests, please contact us and we will do our best to meet your needs.

How do my employees get paid?

There are multiple options for payment:

  1. Direct deposit
  2. Printable check
  3. Physical checks mailed by us to your office (This option costs $1.50 for each check we print PLUS the cost of express mail shipping.)

What information do I need to set up my company for payroll?

Company level:

  • Employer Identification Number
  • SUI Rate
  • EFTPS pin number
  • ACH bank information

Employee level:

  • W4 information
  • Direct deposit bank information
  • Any withholding information
  • YTD payroll information (if you are switching from another service or payroll system)
Which company locations do I need to add in BOR-Go Payroll?

You just need to enter your Headquarters’ location.

Can I run payroll from a mobile phone or tablet?

BOR-Go is a cloud-based software and you can access it from any device with a browser including a laptop, tablet, or mobile phone.

How will my employees get their pay stubs?

Employees can access to their pay stubs directly from the BOR-Go employee platform. Also, for those using the DIY Payroll, you can email pay stubs to your employees. All other plans: We can email pay stubs to your employees.

Where can employees see their pay stubs?

BOR-Go online: Go to “Dashboard” > “Payroll”

BOR-Go Mobile App: Tap “Payroll” menu.

What if I find an error after I submit payroll?

Once you submit your payroll, it is final. If you find an error contact us immediately as our cutoff for final processing is 5 pm (PST) three business days prior to your payday.

How can I issue a final paycheck?

Some states require employers to issue final paychecks immediately upon termination. We can offer a couple of alternatives for this situation, so please contact us. (Depending on your state’s laws, you might need to get an employee’s approval to tender a final pay after the termination date.)

  1. Create a new payroll schedule for just the departing employee.
  2. Input the final hours the employee worked and necessary withholdings.
  3. You have 4 options to issue a final paycheck.

i. Issue a handwritten check based on hours (Immediate payment) Please contact your account manager for the verified final hours.

ii. Issue a printable check (Immediate payment) Please contact your account manager to release a printable check.

iii. Make a direct deposit (3 business days) Subject to an employee’s request, you may be able to use direct deposit. Select direct deposit as a payment method and submit the payroll as usual.

iv. Mail physical check to your office (3 business days) Again, subject to an employee’s approval, we could mail a physical check to you. Select “mail paycheck” as a payment method and submit the payroll as usual. You will be charged for $1.50 per paycheck and express mail shipping fees.

Can I pay independent contractors with BOR-Go?

Yes. Select tax filing type “1099” and use the following procedure; 1) Open a payroll schedule and select an independent contractor that you wish to file as 1099. 2) Click “Edit tax info” and select filing type “1099”.

Payroll Tax Payment & Filing

Does BOR-Go file W-2 and 1099 formsa?

Yes, we file W-2s and 1099s on your behalf. Every employee and independent contractor will receive an electronic version of their forms as well. We can also provide electronic W-2s for any employees who left your company during the year so long as you input their year-to-date payroll and other information in BOR-Go.

Additional Services

How much do you charge for additional services?

Our services are all inclusive however if you have any special request, please contact us and we will do our best to accommodate you. Following is a list of common additional services.

  • Mail Live payroll checks:
    • $1.50 per paycheck
    • Express shipping costs, call for specific pricing
  • Garnishment management
    • $1.50 per garnishment
    • Note: Your state may allow employers to charge employees an administrative cost.
  • Setup fee (If you want us to set up your account)
    • $300 per organization
  • Garnishment management
    • $10 per garnishment / per paycheck

Employee Benefits

Do you offer workers’ compensation insurance?

We offer workers’ compensation insurance at a competitive rate through our PEO service (https://www.backofficeremedies.com/services/peo-full-service-hroutsourcing). For more about PEO service, please contact our sales department at 702-727-1219 or sales@backofficeremedies.com.

Do you offer employee benefits?

Yes! We offer fortune 500 level employee benefits including health, dental and vision insurance, Group life and AD&D insurance and 401(k) retirement plans through our PEO service or EMS service (Employee Management Solution, with an HR outsourcing solution customized to each client). For more about PEO service, please contact our sales department at 702-727-1219 or sales@backofficeremedies.com.

Account Management

How do I change my work email address?

Go to setting > Users and click “Edit” to make changes in administrator account(s).

How do I change or reset my password

Go to backofficeremedies.com and click “LOGIN” > “Employer login”. Click ” forgot your password?” located the bottom of “login” button. Then enter your email address. You will receive an email containing a link to reset your password. Follow the link and enter a new password. You will receive a confirmation email once your password is successfully changed.

What if my employee forgets his/her password?

Employees can change their own passwords:

Go to backofficeremedies.com and click “LOGIN” > “Employee login”. Click “First time user or forgot your password?” located the bottom of “login” button. Then enter his/her email address. He or she will receive an email containing a link to reset the password. Follow the link and enter a new password. He or she will receive a confirmation email once the password is successfully changed. Create

Create a new password for your employee:

Go to “Employee” > “Employee list” on the left menu bar open the employee’s record. Click “Action” tab located top right of the screen. Enter a new password, then click “Submit”.

Updated on November 8, 2017

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